AusIndustry is the Australian Government's principal business program delivery division in the Department of Innovation, Industry, Science and Research, and delivers a range of more than 35 business programs, including: innovation grants; tax and duty concessions; small business development, industry support and venture capital - worth $2 billion a year. AusIndustry's customers include about 12,000 businesses and more than 70,000 individuals. AusIndustry has customer service managers located in more than 20 offices across Australia, a national hotline and website.